Everything you need to know about how and when your order ships.
This page is being finalised. The outline below shows the topics it will cover – in the meantime, our team is happy to help using the contact details at the bottom of this page.
Order Processing
- Orders are processed on business days, excluding weekends and public holidays.
- You will receive a confirmation email once your order is placed.
Shipping Rates and Delivery
- Available shipping methods and rates are shown at checkout before you pay.
- Delivery estimates begin from the date your order ships, not the date it is placed.
Tracking Your Order
- A tracking number is emailed to you as soon as your parcel is dispatched.
- Tracking can take up to 24 hours to show its first scan.
Address Accuracy
- Please double-check your shipping address before completing checkout.
- Contact us immediately if you need to change an address on an unshipped order.
Questions about a shipment? Send us your order number and we will look into it.
Contact Us
Email [email protected] or call +1 (302) 687-9350.
1290 Walden Rd, Walnut Creek, CA 94597